tag:sprint-online.instatus.com,2005:/history Sprint Online Status - Incident history 2026-02-26T15:45:39.048+00:00 Sprint Online tag:sprint-online.instatus.com,2005:Incident/cmm3mxlnl01gtab5q7svedsog 2026-02-26T15:45:39.048+00:00 2026-02-26T16:48:54.154+00:00 Network issues Type: Incident

Affected Components: UC Integration, Dialer, Outbound Calls, Busy Lamps, MobeX Softphone, Inbound Calls, Wallboards, Handset Provisioning, Web Interface, , Disaster Recovery, MobeX Mobile, Bria Enterprise Mobile, Bria Enterprise Desktop, Telecoms →

Feb 26, 16:48:54 GMT+0
Identified - Whilst we do have failover mechanisms in place, these only apply when the primary connection is hard down. As it currently flapping, this prevents the system moving into failover as the connection is not hard down. Unfortunately, this has put the system in a state where we will have to manually disconnect the link in order to utilise the other links. Our engineers are at site at the datacentre and working on the servers..

Feb 26, 16:56:33 GMT+0
Monitoring - We now have a restricted service back-up and running, but services such as BLF will not be fully operational for a while as we concentrate on getting things running back as normal..

Feb 26, 15:45:39 GMT+0
Investigating - We are currently investigating this incident at our datacentres, which is affecting our network and the abilility to make and receive calls.We are currently investigating this incident..

Feb 26, 15:51:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 16:24:43 GMT+0
Identified - Engineers have been dispatched to one of the datacentres to work on the issue..

]]> tag:sprint-online.instatus.com,2005:Incident/clz2ofkrh291347hqoeulzf2p38 2024-07-24T12:37:00.000+00:00 2024-07-24T12:37:00.000+00:00 Broadband Issues Type: Incident

Duration: 1 day, 5 hours and 46 minutes

Affected Components: Wireless Internet

Jul 24, 12:37:00 GMT+0
Investigating - One of our upstream broadband suppliers is having issues affecting some of customers. We are currently investigating this incident..

Jul 24, 13:37:00 GMT+0
Identified - The supplier is still working on a resolution to the issue and hopes to have it resolved as soon as possible.

Jul 24, 16:10:00 GMT+0
Monitoring - We are aware that some broadbands are still offline. If possible can you please power down the router for 20 minutes to try and kill any stale sessions it may have which was caused by the outage..

Jul 25, 18:23:00 GMT+0
Resolved - Whilst the incident is now resolved we are waiting for a Reason For Outage from the supplier. As soon as we have this we will update this page.

Jul 26, 12:31:08 GMT+0
Resolved - Reason For Outage on 24.07.24 The supplier has informed us that they had a power issue on a bank of servers at one of their data centres. This caused stale sessions on the broadband connections. If you still do not have any service, please power down the router for 30 minutes..

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