Sprint Online - Network issues – Incident details

Experiencing partial outage

Network issues

Monitoring
Major outage
Started about 1 month ago

Affected

Telecoms

Major outage from 3:45 PM to 12:00 AM

Inbound Calls

Major outage from 3:45 PM to 12:00 AM

Outbound Calls

Major outage from 3:45 PM to 12:00 AM

Busy Lamps

Major outage from 3:45 PM to 12:00 AM

Handset Provisioning

Major outage from 3:45 PM to 12:00 AM

MobeX Mobile

Major outage from 3:45 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We now have a restricted service back-up and running, but services such as BLF will not be fully operational for a while as we concentrate on getting things running back as normal.

  • Update
    Update

    Whilst we do have failover mechanisms in place, these only apply when the primary connection is hard down.
    As it currently flapping, this prevents the system moving into failover as the connection is not hard down.
    Unfortunately, this has put the system in a state where we will have to manually disconnect the link in order to utilise the other links. Our engineers are at site at the datacentre and working on the servers.

  • Update
    Update

    Engineers have been dispatched to one of the datacentres to work on the issue.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident at our datacentres, which is affecting our network and the abilility to make and receive calls.We are currently investigating this incident.